Updated on June 16, 2020
Q: When will RRC Facilities Re-Open?
A: The Regional Recreation Corporation of Wood Buffalo (RRC) will be moving ahead with a phased plan for re-opening public recreation facilities in Wood Buffalo. The RRC’s phased plan, beginning June 19 includes re-opening the Legacy Dodge Fitness Centre and Running Track at MacDonald Island Park (MIP) and the Fitness Centre and Running Track Facilities at Anzac Recreation Centre presented by CNOOC. More information on amenity re-opening
Q: Which RRC facilities are closed to the public?
A: All RRC facilities including MacDonald Island Park, Anzac Recreation Centre, and Conklin Multiplex were closed to the public on March 14.
Q: Why are RRC facilities closed to the public?
A: For the safety of our staff, members, and guests we have closed RRC recreation facilities due to the recommendations from Alberta Health Services in alignment with the prevention strategy for the COVID-19 outbreak.
Q: Why is Miskanaw Golf Club open to the public?
A: As part of the Government of Alberta's Re-Launch Strategy, Golf Courses in Alberta were permitted to re-open on May 4, 2020. Miskanaw Golf Club is operating with a number of restrictions and public health measures in place. Learn More
Q: How will this affect my RRC membership?
A: Upon closing the facilities in March, all membership types including annual, continuous, monthly and punch passes were put on hold and since then no dues have been collected. Upon re-opening, memberships will be extended for the length of time they were impacted by the closures. If you have any questions or concerns about your membership, please contact MacDonald Island Park Guest Services at 780-791-0070.
Q: Can I cancel my RRC membership?
A: If you have any questions or concerns regarding cancelling your membership please contact MacDonald Island Park Guest Services at 780-791-0070, Anzac Recreation Centre Guest Services at 780-793-6900, and Conklin Multiplex Guest Services 780-793-6970.
Q: How do I receive a credit for programming that did not run?
A: All programs currently running will receive a prorated credit onto their account for the remaining classes. Refunds can be requested through MacDonald Island Park Guest Services at 780-791-0070, Anzac Recreation Centre Guest Services at 780-793-6900, and Conklin Multiplex Guest Services 780-793-6970 in the form of a cheque.
Q: How does this affect user group bookings such as leagues and tournaments?
A: All immediate user group bookings have been cancelled. The RRC team will be reaching out to these leagues with more information. Refunds can be requested through MacDonald Island Park Guest Services at 780-791-0070, Anzac Recreation Centre Guest Services at 780-793-6900, and Conklin Multiplex Guest Services 780-793-6970 in the form of a cheque.
Q: I purchased a ticket to an RRC event, what should I do?
A: Ticketing for all RRC events has been put on hold. Should an event be postponed or cancelled you will be contacted by the MacDonald Island Park Box Office by email or telephone with more information.
Q: Can I sign up for future programs?
A: Due to the temporary closure of RRC Facilities during the COVID-19 outbreak, program registration is not currently available. For any questions or concerns please contact our guest services team at 780-791-0070.