Syncrude Aquatic Centre Updates

Syncrude Aquatic Centre Guidelines: 

Syncrude Aquatic Centre Update:
As the amenities at MIP re-open under new Provincial guidelines, measures have been put into place which impact the number of guests that each space can host at one time.

While these guidelines are in place, we have decided to fast track capital projects in the Syncrude Aquatic Centre that will update the appearance of the leisure amenities and enhance the user experience for members and guests. These projects were previously scheduled for a future date and include: 

  • Renovations to the tile and lining along the lazy river
  • Complete replacement of the splash pad throughout the spray park


The anticipated completion for these projects is November 1, 2020, at which time we look forward to re-opening the leisure amenities.

While these projects are underway, the Syncrude Aquatic Centre will continue to host aquatics lessons, pre-booked lane swims and pre-booked family swims. More information on these activities can be found below.

Amenity Status


General:

The health and safety of guests and staff is our top priority. While things may look a little different upon reopening, we look forward to showing you the measures and tools we have put in place as it is everyone’s responsibility to help prevent the potential spread of COVID-19. The following protocols, while using our facilities, will support all our efforts to maintain health and safety.

  • Guests who are exhibiting symptoms of COVID-19, who have been in close contact with a case of COVID-19 in the past 14 days, or have traveled internationally in the past 14 days must stay home and isolate
  • We have implemented a number of measures to assist our guests including directional arrows, signage, and physical distancing floor markers
  • Wash and sanitize your hands before and after using any amenity
  • Follow physical distancing – stay 2 meters a part at all times including your time in the parking lot
  • Protective barriers have been installed at designated locations
  • Wristbands are required and will be self-applied. We strongly encourage our guests to remove and disinfect them after use. For day pass users, please remove and discard prior to leaving the facility
  • Our facilities have all undergone an intensive, deep clean prior to opening
  • We have procured a hospital grade disinfectant that will be used to clean frequent, high touch surfaces throughout our work out areas
  • There will be hourly cleaning in all our areas
  • Additional hand sanitizer will be made available and strategically placed throughout the facility
  • Please bring your own water bottle. Water fountains are currently unavailable.
  • We strongly encourage you to come dressed and ready for your swim - Changerooms will be available in Syncrude Aquatic Centre
  • Guests are encouraged to shower before using the pool
  • There will be no swimming equipment available on deck such as flutter boards, flippers, pull buoys, aquafit belts or barbells
  • Lifejackets will be available as it is a lifesaving tool
  • Our team has adopted a “constantly clean” attitude, ensuring special attention is given to high-touch surfaces
  • At this time, all guests will enter through the Suncor Community Leisure Centre main entrance and will exit our facility through the aquatic hallway.

For access to the Syncrude Aquatic Centre specifically, guests must enter through either the male or female change room and exit through the family change room


Pools Opened for Swimming Lessons and Lane Swim

  • 50m competitive pool is open to pre booked lane swim.  One person per lane only. Family cohort swimming in the competitive pool will not be permitted at this time. The training pool is open to pre booked lane swim or family cohort swim and swimming lessons at specific time frames. Swimming lessons run Monday to Friday 8:30am-12:30pm and 4:00pm-7:30pm
  • Leisure side pool, spray park, water slides, family whirl pool, adult whirl pool, sauna, steam room and diving boards will remain closed at this time

Swimming Lessons

  • Only one parent and the child registered in swimming lessons may enter the Syncrude Aquatic Centre.  On the registration confirmation, guests will be notified of the pool deck location to meet the instructor
  • Swim lessons are scheduled with 15 minutes between to allow for proper physical distancing throughout the Aquatic Centre and change rooms
  • All lessons will be “no contact” swim instruction
  • All preschool programs and Swim Kids 1 to 3 are parented.  A parent or guardian must be in the water supporting the child at all times.  Guardian must be a minimum 16 years of age and comfortable in chest/shoulder depth water
  • Class sizes & ratios have been adjusted to allow for physical distancing throughout the lesson.
  • Viewing area on pool deck, behind glass partition will be open to watch swimming lessons.  No viewing on pool deck
  • Swim goggles are strongly encouraged

View Swimming Lessons

Member/Guest Lane Swim/Family Swim Bookings:

(as part of your membership or day pass)

  • Access to booked (drop-in) lane swim or family swim within the Syncrude Aquatic Centre are included in your membership or day pass
    • Members can pre-book their spot 7 days in advance online or by calling Guest Services. Guests (nonmembers) can pre-book up to 3 days in advance online or by calling Guest Services
    • Reservations are made in one hour increments (You allowed one reservation per day per person per amenity)

Competitive Pool Booked Lane Swim Only

  • One lane per person. Swimmers must stay directly above the black line marking in each lane. (No family cohorts in competitive pool)
  • Lane booking is for lane swimming only and not leisure type swimming
  • Swim goggles are strongly encouraged
  • No snorkels are allowed
  • No mesh bags with personal equipment.  Please bring singular items ie: flutter board or pull buoy and place directly on pool ledge of pre-booked lane

Training Pool Booked Lane Swim or Family Swim

  • Members and guests can have a total capacity of up to 6 in their cohort for family swim bookings.
  • Training pool will be divided into two.  One activity area will be accessed only by ladder and the other access activity area will be accessed by the ramp/stairs.
  • Pre-booked online or through Guest Services
  • Families are encouraged to bring their own clean water toys/inflatables as no public sharing of toys are allowed at this time
  • Swim goggles are strongly encouraged
  • No snorkels are allowed
  • No mesh bags with personal equipment.  Please bring singular items ie: flutter board or pull buoy and place directly on pool ledge of pre-booked lane

Book an Activity

If you find you are unable to book your activity online, please connect with a Guest Services team member by email here or call 780-791-0070

Facility Hours of Operation

5:00 am to 10:00 pm

Membership Update

August 1 Re-activation of MIP Memberships

  • Upon closing the facilities in March, all membership types including annual, continuous, monthly and punch passes were put on hold.
  • From March 14 – June 18, 2020, membership dues were not collected.
  • Starting June 19, members had the option to contact us to re-activate their membership if they wished to do so. 
  • If members chose not to re-activate, their membership remains on hold until August 1, 2020. 
  • At the time of activation, memberships will be extended for the length of time that the facility was closed.

August 1: All memberships will be re-activated
August 15: Those on a payment plan will resume their billing 

Members currently have the option to continue to keep their membership on hold until November 1, 2020.

If you wish to keep your membership on hold, please submit your request to Guest Services via email to [email protected] 

Currently the benefits that are associated with MemberPlus+ are not available. If you choose to reactivate at this time, you will be re-activated at the regular membership rate.

If you require any additional assistance with your membership, please contact Guest Services at 790-791-0070.

Programs

We're working hard to bring back all of the programming that you love.

Syncrude MI Summer Camps will be moving forward this season at MacDonald Island Park, details and registration information will be shared on June 19.

More details coming soon!

Drop-in Programs

Drop-In Programming is currently unavailable